Course Description

The quality of customer service in any organization rises and falls with the quality of leadership that drives it. This course will empower leaders with the skills to engineer an outstanding service culture in their organizations. Every business leader must know how customer service works – only then can they ably support its practice.

WHO SHOULD ATTEND THIS TRAINING

This training is meant for leaders – people whose role involves influencing results through others.

Key concepts covered include:

• Building a Service Mindset
• How to Develop a Service Attitude
• Engineering a Service Culture
• How to Maintain Morale and Motivation
• Key Steps to Building Institutional Integrity