Course Description

For a long time people have wondered whether government workers ought to be concerned with customer service as they do their work. Since citizens are obliged to follow government directions or be compelled to do so, few government workers exploit the opportunity to undergo training in customer service.There is a feeling among most citizens of most countries that governments should treat them as customers as they fulfill their given mandates. with each instance of poor service there is increased discontent and a reduction in the spirit of patriotism which can cause loss of collapse a regime!

Good customer service in government increases collaboration and reduces the cost of compliance. For the civil servants it helps them achieve faster results, boosts professional development by way of promotions, transferable skills and value for the governments they serve. This course is designed to illuminate the tax payer as the customer of government – an equip the participant with skills to serve them with excellence.

WHO SHOULD ATTEND THIS TRAINING

This course is meant for people who work in government especially those whose with front facing roles and deal directly with their customers. Each participant, upon completion of this course will be awarded with the prestigious International Customer Service Certificate, Access to 25% discount on all specialized top up support programs, Free Support resources (PDF). plus become eligible for the surprise memorabilia.

Key concepts covered include:

• How to develop a Customer Service Centered Attitude
• Managing Customer Expectations
• How to deal with Difficult Customers
• How to manage Customer Complaints
• The power of serving with Integrity