Course Description

When most people hear the words Customer Service they think it is the responsibility of somebody else – the front desk staff, the sales department, few realize that it is a responsibility of each of us. it is what makes us human is our ability to contribute to humanity in some way or another.

This course covers the fundamental aspects of customer service illuminating the full scope of what it means.

WHO SHOULD ATTEND THIS TRAINING

This course is meant for every one interested in pleasing their customers.

Key concepts covered include:

• What is customer service.
• Qualities of a great customer service representative.
• The two approaches to customer service.
• Common misconceptions about customer service.
• The 5 things that make customer service experience delightful.