Course Description

Great service is the most sustainable competitive advantage of individuals and businesses in the market. Poor customer service skills not only cost businesses money, but cost the workers their reputations, their jobs, and sometimes money.This course has been designed to help you understand the complex nature of today’s customer and equip you with the skills and tools to satisfy them.

WHO SHOULD ATTEND THIS TRAINING

This course is intended for anybody whose role entails interacting with the customer at any point of customer engagement with the organization or company.

Key concepts covered include:

• The Power of a Great Service Attitude
• Understanding the Customer Perception Points of your Business.
• How to Deal with Difficult Customers
• Using Promptness to Empower Customer Service Experience
• The 10 Principles of Service Excellence