Welcome to the Delivering
Branded Service (DSBC) Franchise
This is where you get in depth information about the
lucrative DBSC franchise from POTMAC
dbsc FRANCHISE
Is the DBSC Franchise right for You?
From the time POTMAC International LLC came into existence, we have been training teams in customer service. We are excited to welcome you to our DBSC franchise page. The Delivering Branded Service Certificate (DBSC) franchise, is a business opportunity for individuals who are passionate about growing people in the corporate and business sector. It is an advanced course for C & Mid-level decision makers who are interested in molding their staff to deliver exceptional, brand-aligned customer service. It’s not just a course; it’s a journey toward creating memorable customer experiences that drive loyalty and satisfaction.
Drawing from our extensive experience and success, we share our training methods, models & tools in this unique opportunity. If you are interested in owning your own business & are passionate about training then you are in the right place.
DBSC is a 3 in 1 Business Opportunity
In line with our core value of being customer service activists (read more here), POTMAC is offering all our early bird customers, this incredible three in one business opportunity. Each franchisee gets up to three guaranteed revenue streams – each in a unique niche area.
1) Advanced Corporate Training
Generate income by equipping C & Midlevel leaders with the tools to brand their staff for unique brand representation that drives customer satisfaction, loyalty & referrals.
2) Mystery Shopping Campaigns
Provide a team of mystery shoppers to evaluate the effectiveness of their customer journey to improve operations and customer experiences, driving business growth.
3) Prestigious Accreditation Awards
Upon successful running of the first two streams, stand a chance to become a registered accreditor & endorser for International Customer Service Academy(USA)
A Successful Candidate for this franchise must also have the following:
- You must be a legally registered business in your locality.
- Must have a minimum of five years professional experience (any manegerial credentials are an added advantage)
- Good social and legal standing in the society (no criminal record, mental disorder, bankruptcy)
- Must have a service business or show evidence of having worked in the people service industry.
- FInancial ability to purchase the franchise (audited books of accounts will be requested)
The DBSC Advantage
The DBSC is one of our flagship training programs that will give you an advantage in your area. We remain abreast of the trends and developments in global workforce realities and tailor our support to help our franchisees remain at the cutting edge of people development and training. The unique focus areas will continue being relevant & will make you almost a monopoly in your area.
Training of C & Midlevel leaders
Your clients will be equipped with cutting edge skills and techniques for creating service cultures that enable their staff to represent their brand offerings.
Mystery Shopping & Market Research
You will help companies discover the true nature of their customer experience journey. Help them identify pain points and strategies for improvement.
Prestigious Accreditation & Endorsement Awards
You will become the registered accreditor of the International Customer Service Academy (USA) in your region to certify & endorse successful participants of the DBSC.
Why POTMAC are the best trainers for you
Our values & beliefs
Our values & beliefs
Self paced training
we strive to do it right
Self paced training
We don't accept failure
sustainable results
We don't accept failure
we strive to do it right
sustainable results
A sneak peek at the training areas of the DBSC
Module 1
Building a Service Mindset
Module 2
Developing a Service Attitude
Module 3
Maintaining Morale & Motivation
Module 4
Engineering a Robust Service Culture
Module 5
Steps to Building Business Integrity
Value Based Impact
All delivered in scenario based format
Guaranteed Impact
Money Back Guarantee
We shall refund 100% of your fees as long as we receive the request in writing & you have not attended more than one module (see our terms and conditions)
Personal Action Planning
All our courses give your practical ideas that you can apply immediately through the use of Personal Action Plans
Scenario Based Learning
This business will deliver tangible results that translate in positive ROI of time, money and effort you spend.
Money Back Guarantee
We shall refund 100% of your fees as long as we receive the request in writing & you have not attended more than one module (see our terms and conditions)
Personal Action Planning
All our courses give your practical ideas that you can apply immediately through the use of Personal Action Plans
Scenario Based Learning
This business will deliver tangible results that translate in positive ROI of time, money and effort you spend.
Ready to become Your Own Boss?
It's Just the FAQs here !
From our interactions we have come up with the top frequently asked questions from our prospects. If however your issue is not specifically handled within these FAQs feel free to drop us a line below.
The early bird investment is $6,500, a significant 65% discount from the future entry level price of $18,750.
We provide comprehensive training, powerful onboarding assistance, continuous support, marketing assistance, and operational guidance.
Franchisees typically start generating revenue within the first 90 days after launching their business.
While prior training & managerial experience is beneficial, it is not required. Our training programs equip you with all the necessary skills & tools required for success.
Territory availability varies. Please contact us to discuss opportunities in your area.
The application process includes the email of interest, an initial call, business model review, paying the commitment fee, receiving the FDD, due diligence, and franchise candidate training.
Yes, there are royalty and distribution fees, which are due once you receive payment from your clients (details available in the FDD).
Contact us to schedule an initial call and begin the process of joining the POTMAC family.
Typically Franchisees operate from an office to match with corporate requirements. Although it may be possible in some areas, to operate from an home office.
Please contact us to discuss requirements & opportunities in this area.